Shipping Policy
Last Updated: January 2026
We want to get your Dr. Groot products to you as quickly and safely as possible. This shipping policy outlines our delivery process, shipping methods, and important information about your order.
Shipping Locations
We currently ship to the following locations:
- United Kingdom
- European Union countries
- United States
- Canada
If your country is not listed, please contact us at contact@drgroothair.online to inquire about shipping options.
Processing Time
All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after we receive your order confirmation and payment verification.
During peak seasons or promotional periods, processing may take up to 5 business days. You will receive an email notification once your order has been shipped.
Shipping Methods and Delivery Times
Standard Shipping (Free on orders over threshold)
- UK: 3-5 business days
- EU: 5-10 business days
- US & Canada: 7-14 business days
Express Shipping (Additional fee applies)
- UK: 1-2 business days
- EU: 3-5 business days
- US & Canada: 5-7 business days
Note: Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, customs processing, and carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Your shipping address
- Package weight and dimensions
- Selected shipping method
We offer FREE SHIPPING on orders over a certain threshold. Check our website for current promotions and free shipping offers.
Order Tracking
Once your order ships, you will receive:
- An email confirmation with your tracking number
- A link to track your package in real-time
- Estimated delivery date
You can also track your order by visiting our Track Your Order page.
International Shipping
For international orders:
- Customs duties and taxes may apply and are the responsibility of the recipient
- Delivery times may be extended due to customs processing
- We are not responsible for any delays caused by customs
- Please ensure your shipping address is complete and accurate
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us immediately at contact@drgroothair.online before your order ships.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failure to collect from the delivery location, we will contact you to arrange reshipment. Additional shipping fees may apply.
Lost or Stolen Packages
If your tracking information shows your package was delivered but you haven't received it, please:
- Check with neighbors or your building's reception
- Contact the shipping carrier
- Contact us at contact@drgroothair.online within 7 days of the delivery date
We will investigate and work with the carrier to resolve the issue. If the package is confirmed lost, we will send a replacement at no additional cost.
Holiday Shipping
During holiday periods, shipping times may be extended. We recommend placing orders early to ensure delivery by specific dates. Check our website for holiday shipping deadlines.
Contact Us
If you have questions about shipping or need assistance with your order, please contact us:
Email: contact@drgroothair.online
Address: Unit 512, Riverside Business Centre, Thames Street, Building B, London, SE1 9GF, United Kingdom